Job Title Customer Support Agent - Premium Process Job Type- Work from Office Location-Lucknow Employment Type Full-Time Shift Rotational 24x7 Salary 18 000 to 25 000 per month Eligibility Criteria Graduate in any discipline from a recognized institution Minimum 1 year of experience in a premium chat support process Proficient in written and spoken English Must successfully clear the Versant Level 6 Assessment Language and Communication Test Familiarity with CRM tools and chat support platforms Ability to work effectively under pressure in a fast-paced customer-centric environment Key Responsibilities Provide prompt and efficient real-time chat support to customers assisting with Order status and tracking Delivery issues Cancellations and refunds General inquiries and account-related concerns Collaborate with delivery partners restaurants and store teams to ensure timely resolution of issues Demonstrate empathy professionalism and a solution-oriented approach in every interaction Maintain high levels of customer satisfaction and build trust through effective communication Adhere to internal quality standards response time metrics and performance KPIs Keep detailed and accurate records of customer interactions in the CRM system Stay updated with product knowledge company policies and service updates Contact For more details please contact HR Alviya at (phone hidden) Job Types Full time Permanent Fresher Pay 18 000 00 - 25 000 00 per month Benefits Health insurance Paid sick time Provident Fund Work from home Work Location In person

📌 Csr - Customer Service Representative (Uttar Pradesh)
🏢 Niftel Communication
📍 Uttar Pradesh