You will own the below tasks and lead the team of support agents for getting the below accomplished 1 Creating and executing functional test cases 2 Creating defects and tracking them to closure 3 Witnessing and conducting various tests and demonstrations as required 4 Define implement and maintain quality assurance methodologies and processes that all stakeholders can rally behind and that are in line with the larger Quality Assurance organization 5 Ensure that performance and scalability is an integral component of all test strategies and project plans 6 Ensure approved software development standards processes and procedures are adhered to make recommendations on the adoption of industry best-practices 7 Own and drive test processes and partner with other disciplines to deliver high quality products to existing and new customers 8 Initiate and drive adoption of technology product and process improvements throughout product development lifecycle 9 Working in an Agile setting you will be performing multiple software quality assurance tasks 10 Ensuring that systems procedures and methodologies are in place to support outstanding service delivery 11 Taking accountability for service delivery performance and meeting customer expectations 12 Assisting in the implementation and tracking of quality test schedules and manages bug tracking Key Activities Responsibilities Test case writing and execution Take ownership of Quality Assurance function Build Modify Enhance run books periodically as new situations and problems come your way or you anticipate those to come your way in the near future Consistently improve the quality by internalizing the feedback and coaching you receive Develop and drive best practices and procedures managing quality in a quantitative and qualitative manner Develop and demonstrate with Metrics the work and the value that you and your team is constantly delivering Must Have Required Qualifications Skills and Experience 3 to 5 years of experience B Tech B E STLC or equivalent certification is mandatory Experience in a SaaS Customer Support role covering B2C and B2B products Hands-on experience with Quality and Test Management tools Compile a comprehensive test library including test scripts continually updated comprehensive regression test procedures additional feature-specific tests Established track record for delivering high quality products Demonstrated ability to define and present metrics that help illuminate our quality and quality goals Job Types Full-time Permanent Pay 42 392 57 - 52 424 91 per month