Designation Process Trainer Relevant Experience 4 Years as Process Trainer Roles and Responsibilities Handling End to End Process Training for Recent Hire Team as per the client need and requirement Well versed in training the objection handling calls Handling the refresher training for existing team players Ensuring process training with the Modules PPT s prepared before the training starts Handling the mock calls barging live calls before post-handover is done to the process Head Mock calls and feedback sessions Prepare training materials such as outlines text and ppts and present information using a variety of instructional techniques and formats also develop alternative training methods if expected improvements are not seen Training on rebuttal S strategies Be the point of contact to maintain all the process changes process documents and later train the teams on any changes Develop Tweak and Maintain training procedure manuals training content and guides and course materials Collate the training results and documentation of the same to present the particular agent s performance to the HOD Senior Management weekly monthly Ensuring result oriented improvement programs for existing team players Qualifications Trainer should have handled trained the teams Domestic BPO Need to have excellent communication presentation skills A minimum of 5 years experience as a process sales trainer Ability to meet or exceed Performance Competencies Job Type Full-time Pay 45 000 00 - 55 000 00 per month Language English Preferred Work Location In person Speak with the employer 91 (phone hidden)

📌 Process Trainer (bpo) (Haryana)
🏢 ER RECRUITMENT INDIA
📍 Haryana