Project Role Application Support Engineer Project Role Description Act as software detectives provide a dynamic service identifying and solving issues within multiple components of critical business systems Must have skills Microsoft Intune Good to have skills NA Minimum 7 5 year s of experience is required Educational Qualification 15 years full time education Summary As an Application Support Engineer you will act as software detectives providing a energetic service that identifies and resolves issues within various components of critical business systems Your typical day will involve collaborating with different teams analyzing system performance and implementing solutions to enhance operational efficiency You will engage in troubleshooting activities ensuring that all systems function optimally and meet the needs of the organization Your role will require a proactive approach to problem-solving as you will be responsible for maintaining the integrity and reliability of essential applications throughout the business Roles Responsibilities -Administer and manage the mobile server infrastructure using Microsoft Intune and other MDM platforms e g MobileIron AirWatch or JAMF is a plus -Implement Client s policies for mobile device management servers smartphones and tablets -Perform mobile device management MDM software upgrades patches and hotfixes with pre-deployment testing -Push MDM software configurations and policies to user devices -Manage and coordinate mobile device certificate renewals to ensure continuous access and security compliance -Configure and support mobile device email app sync in compliance with Client s security policies -Monitor and report mobile email and application sync usage -Provide functional support for mobile apps email calendar tasks notes journals -Resolve and remediate mobile device sync-related incidents and service tickets -Enforce and adhere to Client s IT security and usage policies for mobile devices -Ensure mobile device compliance with internal security and operational standards -Provide input on scripts used by Service Desk and support teams for MDM tasks -Support automation of common administrative and troubleshooting functions -Create and manage mobile device enrollment procedures and onboarding instructions for users -Perform ongoing reviews and updates of operational procedures run books and support documentation Professional Technical Skills - Proven experience with Microsoft Intune and other MDM platforms e g MobileIron AirWatch or JAMF is a plus -Strong understanding of mobile OS platforms iOS Android Windows -Experience with mobile email configuration Exchange O365 etc -Experience with mobile device certificate management and renewal processes -Familiarity with patch management software updates and mobile security policies -Ability to troubleshoot and resolve mobile sync and app-related issues -Knowledge of ITIL practices and service ticketing tools -Excellent documentation and communication skills -License Management Additional Information - The candidate should have minimum 7 5 years of experience in Microsoft Intune - This position is based at our Bengaluru office - A 15 years full time education is required 15 years full time education

📌 Application Support Engineer (Karnataka)
🏢 Accenture
📍 Karnataka