Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society Our workplace embraces diversity and inclusion - it s a place where you can grow belong and thrive Your day at NTT DATA As a Networking Managed Services Engineer L3 at NTT DATA you will lead in providing exceptional managed services to our clients Your day will revolve around proactively identifying and resolving technical incidents and problems ensuring our clients meet all service level agreement SLA conditions identify root cause of critical incidents and implement solutions for problems identified With your advanced technical expertise you will manage high-complexity tickets conduct thorough analyses and provide resolutions to a variety of complex issues all while coaching and mentoring junior team members Important responsibility is to create knowledge articles for frequent tasks issues and train junior team members in executing those tasks Provide inputs to automation teams to reduce manual efforts You will ensure that our clients infrastructure is configured installed tested and operational performing necessary checks and employing monitoring tools to respond to alerts in a timely manner Your role will involve identifying and logging problems before they escalate analysing and escalating support calls and investigating third-line support calls to find root causes and solutions Additionally you will provide onsite technical support and field engineering services to clients work closely with third-party vendors for issue escalation and offer continuous feedback and updates to all involved parties Through your efforts you will drive operational improvements and optimize work processes including opportunities for automation You may also have the opportunity to manage and implement projects within the technology domain deliver disaster recovery functions and tests and improve the quality of incidents and service requests through random monthly reviews Your work will play a key role in delivering high-quality services that ensure a positive client experience throughout their journey with us To thrive in this role you need to have Proficiency in Pulse Secure SSL VPN Virtual Juniper Palo Alto Fortinet Firewalls Cisco Nexus switches ASr and ISr routers Cisco ACS ISE Meraki switches and access points enterprise network architecture routing protocols BGP OSPF EIGrP network address translation and troubleshooting uplinks to ISPs for dIA MPLS and P2P circuits Advanced Certifications on at least one or two above mentioned technologies Excellent planning and project management abilities taking changing circumstances into account Solid communication skills with the ability to work across different cultures and social groups Effective active listening skills A client-focused approach prioritizing their requirements and creating positive experiences Adaptability to changing circumstances and the ability to work diligently when necessary A positive outlook and the ability to work well under pressure A bachelor s degree in IT Computing or equivalent work experience Workplace type On-site WorkingAbout NTT DATA NTT DATA is a 30 billion trusted global innovator of business and technology services We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long-term success We invest over 3 6 billion each year in R D to help organizations and society move confidently and sustainably into the digital future As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity We are also one of the leading providers of digital and AI infrastructure in the world NTT DATA is part of NTT Group and headquartered in Tokyo Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity We are committed to providing an environment free of unfair discrimination and harassment We do not discriminate based on age race colour gender sexual orientation religion nationality disability pregnancy marital status veteran status or any other protected category Join our growing global team and accelerate your career with us Apply today Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process for any reason Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you All email communications from an NTT DATA recruiter will come from an nttdata com email address If you suspect any fraudulent activity please contact us