Skill required Language Translation - Customer Service Designation Customer Service Senior Analyst Qualifications Any Graduation Years of Experience 5 to 8 years Language - Ability Spanish - Advanced About Accenture Accenture is a global professional services company with leading capabilities in digital cloud and security Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers Our 699 000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients people shareholders partners and communities Visit us at www accenture com What would you do Manage end-to-end collections for assigned customer accounts ensuring timely follow-up on overdue invoices Contact customers via phone email or other channels to resolve outstanding payments while maintaining a professional and customer-focused approach Investigate and reconcile customer account discrepancies including payment shortfalls deductions and disputes Collaborate with internal teams Sales Billing Customer Service to resolve billing issues or disputes impacting collections Monitor aging reports and escalate high-risk accounts as needed Maintain accurate records of collection activities and update account status in system tools Prepare regular reports on collection performance outstanding receivables and risk exposure Support process improvement initiatives to enhance collection efficiency and reduce delinquency Customer service refers to the assistance and support provided by a business or organization to its customers before during and after a purchase or use of a product or service It involves addressing inquiries resolving issues and ensuring customer satisfaction to build and maintain positive relationships What are we looking for oCustomer Service Management oAdaptable and flexible oAbility to perform under pressure oAbility to work well in a team oCommitment to quality oWritten and verbal communication oAccount Reconciliations oCustomer Care Roles and Responsibilities oIn this role you are required to do analysis and solving of increasingly complex problems o Your day to day interactions are with peers within Accenture o You are likely to have some interaction with clients and or Accenture management o You will be given minimal instruction on daily work tasks and a moderate level of instruction on current assignments o Decisions that are made by you impact your own work and may impact the work of others o In this role you would be an individual contributor and or oversee a small work effort and or team o Please note that this role may require you to work in rotational shifts Any Graduation

📌 Customer Service Senior Analyst (Haryana)
🏢 Accenture
📍 Haryana