About Modelle Modelle is one of Australia s leading modest fashion brands celebrated for its elegant and fashion-forward styles for women With a strong online presence and 8 retail stores across Sydney and Melbourne we pride ourselves on exceptional customer service and a deeply personal shopping experience As we expand our operations in India we re looking for talented individuals who can uphold our brand values and deliver the same high-quality service our Australian customers are accustomed to Role Overview We are seeking a Customer Service Executive with excellent communication skills a warm and polished speaking tone and a proactive attitude The selected candidate will serve as the first point of contact for our customers across all communication channels including email live chat social media WhatsApp and phone You will be required to work Australian business hours 7 00 AM - 3 00 PM IST Monday to Sunday You ll get an off on Tuesday Key Responsibilities Customer Interaction Query Management Respond promptly and professionally to customer queries via Email Zendesk Gorgias Live Chat Instagram Facebook DMs WhatsApp Business Phone calls Offer styling advice product recommendations size guidance and order assistance Handle post-purchase queries like tracking orders processing exchanges returns and delivery delays Resolve complaints empathetically while aligning with brand tone and policies Order Account Support Help customers with order placement account access discount codes and payments Liaise with internal teams warehouse logistics design to resolve stock or delivery issues Follow up with customers for pending actions or order resolutions System Process Handling Use tools like Shopify Zendesk Gorgias WhatsApp Business and social media inbox managers Tag categorize and update customer conversations accurately Identify recurring issues or customer feedback and report it to relevant teams for resolution Proactive Communication Call back customers when required to provide verbal assistance Proactively update customers about any order delays out-of-stock items or service interruptions Participate in team meetings and provide suggestions to improve processes and customer satisfaction Who We re Looking For Excellent verbal and written communication skills in English A clear polite and confident tone must be comfortable speaking with Australian customers Prior experience in customer service preferably in fashion retail or e-commerce Ability to multitask across multiple channels with a calm and solution-driven mindset Strong understanding of how to handle emotional or unhappy customers professionally Tech-savvy and comfortable working with CRM tools order dashboards and chat platforms Must be based in Bengaluru and available to work in-office during AU timings 7 AM - 3 PM IST Fashion-forward mindset and enthusiasm for women s modest fashion Bonus but not mandatory Experience using Shopify Gorgias Zendesk or similar platforms Knowledge of fashion terms fabric types or modest wear Previous experience supporting customers in the Australian market Why Join Modelle Be part of a fast-growing global fashion brand Supportive team culture and structured training Fixed shift schedule with excellent work-life balance Career growth in a creative and customer-focused environment Job Type Full time Pay 20 000 00 - 30 000 00 per month Benefits Paid sick time Work from home Application Question s Do you have a reliable internet connection and a quiet work-from-home setup How would you handle an angry customer who wants a refund for a late parcel Experience tele sales or customer service 1 year Required Language English Required Arabic Required Work Location Remote

📌 Customer Service Executive (Karnataka)
🏢 Modelle
📍 Karnataka