Business Development Sales Achieve branch sales targets for products like gold loans personal loans or SME loans Drive customer acquisition lead generation and cross-selling of additional NBFC products Develop local marketing strategies and build relationships with customers dealers and community stakeholders Branch Operations Compliance Oversee daily branch functioning including cash management and loan disbursement Ensure strict adherence to RBI guidelines company policies and audit requirements Manage risk effectively and monitor branch profitability Team Leadership People Management Supervise train and motivate branch staff including loan officers and customer service representatives Set performance goals for team members and conduct regular performance reviews Foster a positive productive and high-performing work workplace Customer Service Relationship Management Ensure high standards of customer service and effective grievance redressal Handle escalated customer issues to maintain customer trust and satisfaction Financial Management Prepare and manage the branch budget and financial reports Monitor financial performance to ensure the branch aligns with overall company goals Collections Portfolio Management Monitor loan portfolio quality and overdue accounts Coordinate with credit and recovery teams to reduce Non-Performing Assets NPAs Job Type Full-time Pay 20 000 00 - 35 000 00 per month Benefits Health insurance Work Location In person

📌 Senior Branch Manager (Kerala)
🏢 VYAPARAVIJAYAM TRADES & AGENCIES PVT.LTD
📍 Kerala