Job Category Operations Assist the central retail operations unit by driving a high quality customer experience balance with efficiency compliance and consistency Responsibilities o Handle the Operations related activities of the retail loan product portfolio including repayment schedule regeneration post receipt from escrow accounts o Ensure adherence to all statutory and regulatory compliances by checking of all the files and ensuring the data is complete and relevant o Handling MIS Reports publishing and ensuring net of TDS activities o Achieve high efficiency levels by ensuring all queries are resolved within TAT and developing processes that will improve TAT o Ensure customer satisfaction by handling Customer related queries and complaints with on time response as per TAT o Coordinate with the system team to resolve routine and other system issues identifying gaps and recommending measures to address such gaps o Conduct impact analysis and accordingly update systems after approval from the business team o Release communication about rate increase or decrease to customer and update the web-portal system accordingly o Ensure audit response and preparedness for the same within designated timelines and resolve audit queries raised by internal and external auditor and initiate corrective action as suggested o Ensure compliance to all Audit RBI regulations Qualifications Post Graduate Graduate in any discipline