Company Overview Shaadi com is the world s largest matrimonial service bringing people together for a lifetime of happiness With a commitment to helping individuals find their life partners Shaadi com has been a pioneer in the online matchmaking industry for over two decades Join our dynamic team and play a crucial role in facilitating meaningful connections Shaadi com is currently seeking enthusiastic and motivated individuals to join our team as Customer Support Executives As a Customer Support Executive you will be at the forefront of our customer interactions ensuring a seamless experience for our users This is an excellent opportunity for candidates with a minimum of 6 months of experience in customer support or sales who are passionate about making a difference in people s lives Key Responsibilities 1 Customer Interaction Respond to customer inquiries via phone email and chat providing information about our services and addressing concerns or issues 2 Problem Resolution Troubleshoot and resolve customer issues promptly ensuring high levels of customer satisfaction 3 Product Knowledge Develop a deep understanding of Shaadi com s services to effectively assist customers and promote additional features 4 Sales Support Provide support to customers interested in premium services upselling when appropriate and contributing to the achievement of sales targets 5 Documentation Maintain accurate and detailed records of customer interactions and transactions 6 Collaboration Work closely with cross-functional teams to ensure a cohesive and positive customer experience Qualifications 1 Minimum of 6 months of experience in customer support or sales 2 Excellent communication skills both written and verbal 3 Strong problem-solving abilities and attention to detail 4 Customer-centric mindset with a passion for helping others 5 Ability to work in a rapid-paced environment 6 Basic computer skills and familiarity with CRM systems Benefits - Competitive salary - Health and dental insurance - Career growth opportunities - Positive and vibrant work environmen Job Types Full-time Permanent Pay 25 000 00 - 30 000 00 per month Benefits Flexible schedule Health insurance Provident Fund Application Question s what was your last In hand salary Do you speak any other regional Languages Education Higher Secondary 12th Pass Required Language English Required Work Location In person