The Front Office Associate is responsible for delivering exceptional guest service from arrival to departure This role ensures smooth check-in check-out operations efficient guest handling accurate billing and professional communication while maintaining the hotel s service standards and brand reputation Guest Services Welcome guests warmly and assist with check-in and check-out procedures Ensure all guest requests inquiries and complaints are handled professionally and promptly Maintain updated knowledge of hotel facilities events promotions and local attractions Assist guests with transportation luggage coordination and concierge-related services Ensure VIP guest handling rooming and amenities are coordinated as per standards Front Desk Operations Manage room reservations cancellations and amendments in the PMS Allocate rooms based on guest preferences availability and operational requirements Maintain accurate records of room status occupancy and guest details Perform cashiering duties including billing posting charges settlements and maintaining cash float Ensure compliance with SOPs for registration key control safety and data confidentiality Communication Coordination Coordinate with Housekeeping for room readiness and discrepant rooms Liaise with F B Banquets Engineering and Security for smooth guest experiences Maintain proper handover between shifts with detailed updates on guest requests and pending tasks Attend briefing training and departmental meetings as scheduled Quality Compliance Maintain the lobby and front desk area in a clean organised and guest-friendly manner Adhere to grooming standards and present a professional appearance at all times Follow safety security and emergency procedures including fire drills and evacuation protocols Maintain confidentiality of guest information and uphold company policies Job Types Full time Fresher Pay 10 000 00 - 15 000 00 per month Benefits Food provided Paid time off Work Location In person

📌 Front Office Associate (Kerala)
🏢 The Monarch Hotelnvention Centre
📍 Kerala