Role Implementation Analyst Location Chromepet Chennai Type Full-time Experience Fresher to 1year Max Preferred Nearby candidates from Chromepet Chennai Willing to relocate candidates As an Implementation Analyst you will be responsible for providing on-site and remote support to clients by troubleshooting technical issues ensuring smooth implementation of solutions and maintaining high levels of customer satisfaction You will interact with customers directly through visits calls emails and ticketing systems ensuring prompt and accurate resolutions This role requires a proactive individual who is willing to take ownership of responsibilities collaborate with internal teams and provide valuable inputs for product improvements Occasional travel within India and abroad may be required Roles and Responsibilities Interact with customers to troubleshoot and resolve their issues Provide timely support through calls emails and Help Desk Ticketing Systems Take ownership of customer issues and ensure quick resolutions Assist in building and maintaining support environments Collaborate with other teams to strengthen the support model and improve service efficiency Review validate and prioritize bugs before escalating to the development team Provide feedback and recommendations for product improvements Support critical customer escalations by handling technical challenges effectively Work with the development team to incorporate tools and enhancements into the application Be open to domestic and international travel for client implementations Qualifications Any UG PG degree with strong computer knowledge and technical aptitude Experience 0-1 year in implementation support consulting or development of business applications Solid diagnostic and troubleshooting skills with familiarity in using standard tools and techniques Knowledge of networks databases server configuration web servers SQL tuning or related areas basic to intermediate level expected Good communication skills and ability to interact effectively with clients Willingness to learn new technologies and assist junior peers in the future Job Type Full-time Pay 8 086 00 - 38 457 60 per month Benefits Health insurance Provident Fund Ability to commute relocate Chromepet Chennai Tamil Nadu 600044 Reliably commute or planning to relocate before starting work Required Education Bachelor s Required Experience Project implementation 1 year Preferred Language English Required Willingness to travel 25 Preferred Work Location In person

📌 Implementation Support (Tamil Nadu)
🏢 Fresa Technologies
📍 Tamil Nadu