Who we are Samsara NYSE IOT is the pioneer of the Connected Operations TM Cloud which is a platform that enables organizations that depend on physical operations to harness Internet of Things IoT data to develop actionable insights and improve their operations At Samsara we are helping improve the safety efficiency and sustainability of the physical operations that power our global economy Representing more than 40 of global GDP these industries are the infrastructure of our planet including agriculture construction field services transportation and manufacturing and we are excited to help digitally transform their operations at scale Working at Samsara means you ll help define the future of physical operations and be on a team that s shaping an exciting array of product solutions including Video-Based Safety Vehicle Telematics Apps and Driver Workflows and Equipment Monitoring As part of a recently public company you ll have the autonomy and support to make an impact as we build for the long term About the role Samsara is hiring an Onsite IT Specialist to join our IT team Samsara s IT team works to deliver awesome systems support and experiences that enable our teams to be as impactful as possible As a member of the BizTech Helpdesk team you ll be responsible for troubleshooting and assisting users with their technology and access Your assistance will enable our people to stay online connected and allow them to do their best work This is an in office position requiring 5 days per week in our Bengaluru India office You should apply if You want to impact the industries that run our world Your efforts will result in real-world impact helping to keep the lights on get food into grocery stores reduce emissions and most importantly ensure workers return home safely You are the architect of your own career If you put in the work this role won t be your last at Samsara We set up our employees for success and have built a culture that encourages rapid career development countless opportunities to experiment and master your craft in a hyper growth environment You re energized by our prospect The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative ambitious ideas for our customers You want to be with the best At Samsara we win together celebrate together and support each other You will be surrounded by a high-caliber team that will encourage you to do your best In this role you will Help the Samsara team both in our Bengaluru office and online to resolve their tech problems Manage a ticket queue and seek opportunities to improve how we work Completing new hire onboarding including ordering and provisioning of laptops client peripherals telephony and managing system access Support hardware recovery and asset management Managing office endpoints like printers laptops conferencing room equipment and more Managing employee access to Samsara s cloud infrastructure Working closely with IT Specialists to deliver infrastructure projects and upgrades including network connectivity security audits new SAAS roll-outs integrations scripting activities etc Documenting IT policies and procedures Partner with adjacent tiers and teams for escalations and process enhancements Drive core operations that keep the company secure and productive Deploy and manage systems that foster collaboration and productivity at scale Plan and integrate the tools and services which run our workplaces Champion role model and embed Samsara s cultural principles Obsess Over the Customer Build for the Long Term Growth Mindset as we scale globally and across new offices Minimum requirements for the role A college degree in a technical program Computer Science Information Systems or other STEM field or relevant job experience Minimum 1 years of experience working onsite supporting employees in an IT environment Experience with enterprise SaaS G Suite Slack Zoom Okta etc Basic networking experience Robust spoken and written language skills A passion for learning and doing new things in a fast-paced environment An affinity for working with all things electronic 8 00-5 00 Monday - Friday availability and occasional off-hours support for urgent technical issues or special events An ideal candidate also has Knowledge of Apple products Macbooks iphones etc Experience with a ticketing system Zendesk Service Now etc LI At Samsara we welcome everyone regardless of their background All qualified applicants will receive consideration for employment without regard to race color religion national origin sex gender gender identity sexual orientation protected veteran status disability age and other characteristics protected by law We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact Benefits Full time employees receive a competitive total compensation package along with employee-led remote and flexible working health perks and much much more Take a look at our Benefits site to learn more Accommodations Samsara is an inclusive work environment and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities Please email accessibleinterviewing samsara com or click here if you require any reasonable accommodations throughout the recruiting process Flexible Working At Samsara we embrace a flexible working model that caters to the diverse needs of our teams Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements For certain positions being close to one of our offices or within a specific geographic area is important to facilitate collaboration access to resources or alignment with our service regions In these cases the job description will clearly indicate any working location requirements Our goal is to ensure that all members of our team can contribute effectively whether they are working on-site in a hybrid model or fully remotely All offers of employment are contingent upon an individual s ability to secure and maintain the legal right to work at the company and in the specified work location if applicable Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers Please know we do not charge fees to applicants at any stage of the hiring process Official communication about your application will only come from emails ending in samsara com or us-greenhouse-mail io For more information regarding fraudulent employment offers please visit our blog post here

📌 Bt Support Specialist I (Karnataka)
🏢 Samsara
📍 Karnataka