We re looking for a dedicated and customer-focused Customer Care Executive who can be the voice of Cityvibes when it comes to handling customer queries resolving concerns and delivering exceptional service across all touchpoints be it offline or online Your empathy communication skills and proactive approach will help shape the customer experience for one of India s most loved men s ethnic wear brands Key Responsibilities Handle inbound and outbound calls emails WhatsApp and social media queries with professionalism and warmth Resolve customer complaints efficiently and empathetically ensuring customer satisfaction Maintain CRM records accurately with all interactions and resolutions Coordinate with store teams and backend departments for faster issue resolution Follow up on pending cases until full closure Collect feedback and identify recurring issues to improve processes Build positive relationships with customers to create long-term loyalty Assist in appointment booking product inquiries order status and after-sales support Requirements Proven experience in customer support or similar role minimum 1-2 years preferred Excellent communication skills in Hindi and English Verbal Written Polite patient and solution-oriented approach Familiarity with CRM tools and handling customer databases Ability to multitask and work under pressure Solid sense of ownership and accountability Job Type Full-time Pay 12 000 00 - 18 000 00 per month Benefits Provident Fund Work Location In person

📌 Customer Care Executive (Rajasthan)
🏢 Cityvibes
📍 Rajasthan