KEY RESULT AREA KRA Front Desk Call Handling Customer Enquiry Relationship Management Lead Assignment Sales Team Coordination Customer Follow-up Feedback Collection Documentation Reporting KEY PERFORMANCE INDICATORS KPI Inquiry Handling 95 calls messages responded to within committed time Lead Allocation 100 leads passed to sales team promptly Customer Follow-up 90 follow-ups completed on time Documentation Accuracy 95 accuracy in enquiry follow-up logs Customer Satisfaction 90 positive feedback from follow-up interactions Attendance Punctuality Hygiene 95 compliance with company standards on presence timeliness and skilled appearance RESPONSIBILITIES Greet customers at the showroom and assist with initial enquiries Manage incoming calls WhatsApp messages and emails professionally Understand customer needs and share relevant product service details Assign and coordinate leads with the Sales Team for conversion Follow up with customers on quotations pending decisions and service updates Maintain enquiry logs follow-up status and customer feedback records Collect and communicate customer feedback to management for improvements Ensure the reception front desk area is well-maintained and welcoming Support basic administrative tasks related to customer service and reporting Job Type Full-time Pay 15 000 00 - 20 000 00 per month Work Location In person