The Customer Support Executive is responsible for handling customer queries resolving issues and providing excellent service across communication channels such as phone email chat and social media The role involves ensuring customer satisfaction maintaining service quality and supporting overall business operations Key Responsibilities Respond to customer inquiries promptly via phone email chat or social media Provide accurate information about products services policies and procedures Resolve customer complaints issues or escalations within defined SLAs Maintain detailed records of customer interactions in the CRM system Follow up with customers to ensure issues are fully resolved Identify customer needs and provide solutions or recommendations Coordinate with internal teams technical sales operations to address complex issues Ensure compliance with company service standards and processes Provide feedback to improve products processes and customer experience Assist with onboarding training or supporting current team members if required Key Skills Competencies Excellent verbal and written communication skills Strong problem-solving and conflict-resolution abilities Ability to multitask and handle high-pressure situations calmly Good listening skills and customer-first mindset Basic technical knowledge CRM tools ticketing systems MS Office Patience empathy and a positive attitude Ability to work independently and in a team Job Type Full-time Pay 15 000 00 - 35 000 00 per month Work Location In person