In an e-commerce fashion website the Key Responsibility Areas KRAs for a Customer Care role focus on delivering exceptional service to enhance the customer experience drive satisfaction and support retention Here s a breakdown of the KRAs specific to this role Experience 1-2 years Handle incoming customer queries via multiple channels email call live chat social media Respond promptly to customer inquiries ensuring clear concise and helpful communication Provide information on product details sizes materials etc shipping returns and order tracking Manage escalations and complex complaints efficiently Personalize interactions to create a positive brand experience Assist customers with placing orders making changes and resolving order-related issues Track order status and provide updates to customers Facilitate communication with logistics partners to resolve delivery issues Familiarity with CRM Softwares such as Zendesk Shopify Return Prime and Shiprocket Panel is required Handle and process customer requests for returns refunds and exchanges efficiently Ensure compliance with the company s policies while maintaining customer satisfaction Collaborate with the warehouse team to manage Goods Return Engage with loyal or repeat customers by offering personalized recommendations or discounts Collect feedback from customers to improve service offerings and product quality Stay up-to-date with the latest fashion trends new arrivals and promotions on the website Be knowledgeable about the brand s products including their specifications to guide customers in making purchase decisions Provide styling advice to customers to enhance their shopping experience Maintain accurate records of customer interactions and transactions Monitor and report key customer service metrics such as response time resolution time and customer satisfaction levels Assist customers in navigating the website using the mobile app or troubleshooting issues with their accounts e g password resets Identify opportunities to upsell or cross-sell related products during customer interactions Provide relevant product recommendations based on customer preferences and past purchases Handle large-scale issues such as website outages delivery delays or product recalls with professionalism Communicate updates to customers transparently ensuring expectations are managed during crises Co-ordinate with customers regarding retail events at the store Job Type Full-time Pay 11 170 57 - 29 944 81 per month Advantages Provident Fund Application Question s Are you familiarity with CRM Software s such as Zendesk Shopify Return Prime and Ship rocket Panel is required Are you handle incoming customer queries via multiple channels email call live chat social media Work Location In person

📌 Customer Care Executive (Haryana)
🏢 JACPL
📍 Haryana