Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities BCG was the pioneer in business strategy when it was founded in 1963 Today we help clients with total transformation-inspiring complex change enabling organizations to grow building competitive advantage and driving bottom-line impact To succeed organizations must blend digital and human capabilities Our diverse global teams bring deep industry and functional expertise and a range of perspectives to spark change BCG delivers solutions through leading-edge management consulting along with technology and design corporate and digital ventures and business purpose We work in a uniquely collaborative model across the firm and throughout all levels of the client organization generating results that allow our clients to thrive What You ll Do You will be a key member of our Global HR Shared Services Center HRSSC supporting regional and local HR teams and employees worldwide with administrative HR processes You ll collaborate with colleagues across multiple geographies and time zones forming part of a close-knit global HR network that values teamwork ownership and continuous learning In this role you ll lead a small to mid-sized team and oversee the delivery of HR operations with a focus on quality compliance and continuous improvement You ll also act as a first point of escalation for complex queries support process optimization efforts and ensure performance targets are met through effective team management and process oversight Key Responsibilities Manage the delivery of HR operational processes across the employee lifecycle e g onboarding offboarding data updates in alignment with global policies and local compliance requirements Oversee a team of HR coordinators or specialists ensuring clarity in work allocation productivity and development Monitor KPIs and SLAs to maintain service quality and take timely action where improvements are needed Act as an escalation point for process or service-related issues resolving them within defined guidelines and timelines Ensure data integrity and system accuracy particularly within tools such as Workday and case management systems Contribute to process improvement initiatives by identifying inefficiencies and suggesting enhancements Support readiness for internal and external audits by ensuring documentation and process adherence Help create a positive and engaging team environment by providing guidance feedback and mentorship What You ll Bring Bachelor s degree in Human Resources Business or a related field 7-10 years of experience in HR operations or shared services including 2-3 years in a team leadership role Strong understanding of HR administration processes and compliance Experience working in a global environment including supporting multiple regions and managing diverse global stakeholders Familiarity with HR systems such as Workday and case management tools Excellent attention to detail organizational skills and problem-solving capabilities Experience working in a matrixed environment is a plus Ability to work effectively across time zones and cultures with a collaborative mindset Flexibility in work hours to support a global team and diverse stakeholders Who You ll Work With Our HR Shared Services Center HRSSC spans across three global hubs India Costa Rica and Portugal delivering centralized and efficient support for HR processes worldwide We support the full employee lifecycle with precision enable efficiency gains through smart systems and collaboration and deliver measurable outcomes that enhance every employee s journey at BCG Additional info You re Good At Leading and supporting team members with empathy clarity and consistency Managing day-to-day operations while keeping an eye on continuous improvement opportunities Communicating effectively with team members stakeholders and peers across different regions Prioritizing tasks and maintaining accuracy in a fast-paced service-oriented environment Solving operational challenges using sound judgment and a practical approach Building collaborative relationships with others and contributing to a positive team energetic Boston Consulting Group is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color age religion sex sexual orientation gender identity expression national origin disability protected veteran status or any other characteristic protected under national provincial or local law where applicable and those with criminal histories will be considered in a manner consistent with applicable state and local laws BCG is an E - Verify Employer Click here for more information on E-Verify

📌 Global Hr Shared Services Manager (Haryana)
🏢 Boston Consulting Group
📍 Haryana