Key Responsiblities- Provide step-by-step guidance to customers to resolve issues or navigate products or services Respond to customer inquiries through various communication channels including phone email and live chat Address customer feedback and concerns with empathy and professionalism Collaborate with cross-functional teams to ensure timely resolution of issues Handle a high volume of customer contacts while maintaining quality service Identify common customer issues and suggest improvements to enhance the customer experience Keep accurate records of customer interactions using our customer support software Contribute to the development of customer support materials and resources at the firm Job Types Full time Permanent Pay 15 000 00 - 25 000 00 per month Work Location In person