Job requisition ID 92886 Date Nov 21 2025 Location Pune Designation Manager Entity Deloitte Touche Tohmatsu India LLP Consulting Technology and Transformation - ET P ServiceNow ServiceNow Developer ITSM ITOM HRSD GRC ITAM What impact will you make Every day your work will make an impact that matters while you thrive in a dynamic culture of inclusion collaboration and high performance As the undisputed leader in professional services Deloitte is where you ll find unrivaled opportunities to succeed and realize your full potential Deloitte is where you ll find unrivaled opportunities to succeed and realize your full potential The Team Enterprise Technology and Performance is a Service Area comprising of Consulting professionals providing various service offerings on ServiceNow Work you ll do We are seeking an experienced and result driven ServiceNow Developer at a Senior Consultant level with a strong background in ITSM ITOM GRC HRSD ITAM ensuring business continuity and compliance with organizational goals Key Responsibilities Lead and manage end-to-end ServiceNow implementations across ITSM GRC ITAM HRSD or ITOM modules Conduct requirement-gathering sessions and design scalable efficient and compliant ServiceNow solutions Configure and customize ServiceNow components including forms workflows business rules and integrations Collaborate with cross-functional teams to ensure seamless integration and data flow across modules Provide advisory services and thought leadership on platform best practices governance and optimization Drive stakeholder communication project planning and risk management Conduct testing deployment and post-implementation support Mentor and support junior team members in technical and functional areas Maintain comprehensive project documentation including technical designs test cases and release notes Key Skills required Bachelor s degree in computer science Information Technology or a related field 5-8 years of hands-on experience with the ServiceNow platform Strong knowledge of at least one of the following modules GRC Policy Compliance Risk Management Audit Vendor Risk IRM HRSD Case Knowledge Management Employee Centre Lifecycle Events Onboarding ITOM Discovery CMDB Event Management Service Mapping ITAM HAM SAM ITSM Integration UI Builder UI Policies Deep understanding of ServiceNow data model architecture and integration frameworks Solid understanding of ITIL processes and enterprise service management concepts Excellent communication stakeholder management and documentation skills Experience managing cross-functional global delivery teams Preferred Skills ITSM ITOM HRSD ITAM GRC How you ll grow At Deloitte our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day From entry-level employees to senior leaders we believe there s always room to learn We offer opportunities to help build world-class skills in addition to hands-on experience in the global fast-changing business world From on-the-job learning experiences to formal development Programs at Deloitte University our professionals have a variety of opportunities to continue to grow throughout their career Explore Deloitte University The Leadership Centre Benefits At Deloitte we know that excellent people make a great organization We value our people and offer employees a broad range of benefits Learn more about what working at Deloitte can mean for you Our purpose Deloitte is led by a purpose To make an impact that matters Every day Deloitte people are making a real impact in the places they live and work We pride ourselves on doing not only what is good for clients but also what is good for our people and the communities in which we live and work always striving to be an organization that is held up as a role model of quality integrity and positive change Learn more about Deloitte s impact on the world Recruiter tips We want job seekers exploring opportunities at Deloitte to feel prepared and confident To help you with your interview we suggest that you do your research know some background about the organization and the business area you re applying to Check out recruiting tips from Deloitte professionals