Department Front Office Reports To Front Office Manager Duty Manager Location Four-Star Hotel Position Summary The Front Office Supervisor is responsible for overseeing the daily operations of the front desk ensuring exceptional guest service smooth check-ins check-outs and efficient coordination with all departments The role requires strong leadership communication skills and the ability to handle guest concerns with professionalism Key ResponsibilitiesGuest Services Supervise front desk operations and ensure all guests receive warm efficient and personalized service Handle check-in check-out room assignments and billing with accuracy Resolve guest complaints or escalate them to the Duty Manager when necessary Anticipate guest needs and ensure prompt follow-up Ensure lobby and front desk areas are clean organised and guest-ready at all times Operational Duties Oversee daily shift operations and ensure all SOPs are followed Monitor room status in coordination with Housekeeping and Reservations Ensure proper handling of cash credit card transactions and billing Maintain guest records registration cards and required documentation Prepare reports such as occupancy arrivals departures and shift summaries Team Management Supervise and guide front office associates bell staff and concierge if applicable Conduct shift briefings and delegate tasks effectively Assist with staff training coaching and performance monitoring Ensure grooming standards and behavior guidelines are followed Coordination Communication Liaise with Housekeeping F B Engineering and Security for smooth guest operations Communicate special requests VIP arrivals and group bookings to relevant departments Coordinate with travel agents corporate clients and OTA partners as needed Safety Compliance Ensure compliance with hotel policies safety standards and legal requirements Handle lost-and-found procedures as per SOP Assist in emergency situations following hotel protocols Qualifications Skills Bachelor s degree diploma in Hotel Management preferred Minimum 2-3 years of front office experience in a 3-5 star hotel Strong leadership communication and interpersonal skills Excellent problem-solving and guest-handling abilities Ability to work under pressure and handle multiple tasks Good command of English and local languages Work Conditions Rotational shifts including weekends and holidays Standing for extended periods Fast-paced guest-centric environment Job Type Full-time Pay 20 000 00 - 25 000 00 per month Benefits Versatile schedule Food provided Work Location In person

📌 Front Office Supervisor (male) (Kerala)
🏢 Avenue Hotels And Resorts
📍 Kerala