DESCRIPTION Our overall mission is simple We want Amazon to be the place where our customers can find discover and buy anything online Whatever our customers want we will find the means to deliver it With your help Amazon will continue to enable people to discover new worlds This is your chance to make history We believe passionately that employing a diverse workforce is central to our success We make recruiting decisions based on your experience and skills and value your passion to discover invent simplify and build trust of our customers and sellers We re looking for Investigators to evaluate transactions and safeguard Amazon s global customer base profitability and brand while maintaining a high bar of customer experience Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk The team s schedule is organized in shifts and weekends to accommodate Amazons opening hours 7 days a week Please note the shifts cannot be confirmed prior to joining Amazon as they are not ok until after the training period therefore flexibility is required Key job responsibilities As part of your role you will have the opportunity to Investigate suspicious buyer activity and behavior that could pose a risk to Amazon our customer s or merchants Communicate via email and telephone with buyers merchants and other external and internal customers to make informed decisions about risk Maintain Amazon s site quality by enforcing Amazon s Policy Guidelines Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends When procedures are not available follow established escalation paths to ensure resolution Participate in other special projects assignments and Partner with appropriate business teams as necessary Consistently achieve exceed weekly productivity and quality standards About the team The Customer Trust and Partner Support CTPS team aims to make Amazon the safest place to transact online CTPS safeguards every financial transaction across all Amazon sites while striving to ensure that these efforts are transparent to our legitimate customers As such CTPS designs and builds the software systems risk models and operational processes that minimize risk and maximize trust in Amazon com BASIC QUALIFICATIONS Proficiency in both English and Arabic with an ability to compose grammatically correct concise and accurate written responses Experience working with Microsoft Office including Outlook Word and Excel PREFERRED QUALIFICATIONS Previous work experience in a customer service retail environment Knowledge of or experience in a fraud risk management environment Experience in insurance finance data analysis research translation or training Solid organizational skills ability to effectively manage time and individually prioritize multiple tasks of competing priority Self-disciplined diligent proactive and detail oriented Excellent problem-solving skills Excellent interpersonal skills with the ability to communicate complex issues correctly and clearly to both internal and external customers Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https amazon jobs content en how-we-hire accommodations for more information If the country region you re applying in isn t listed please contact your Recruiting Partner