Service Manager - Chennai IT OA Telecom Copier AV Location Chennai Tamil Nadu India Role Summary We are looking for an experienced Service Manager to lead our service operations in Chennai with a special focus on IT Office-Automation OA Telecom Copier MFD equipment and Audio-Visual AV systems This role will be responsible for service delivery team leadership customer satisfaction and business development for engineering products including copiers conference-room AV solutions streaming systems and industrial control devices Key Responsibilities Lead manage and support the service team for daily operations and field activities Oversee installation service and maintenance of MFDs Copiers Konica Minolta Sharp Toshiba Manage end-to-end Audio Video A V project design including SOW creation planning execution and monitoring Serve as the key point person for deploying campus-wide A V solutions Conduct technical evaluation configuration and commissioning of A V equipment conference room systems CCTV streaming solutions IPTV and webcasting setups Support marketing and technical promotion of engineering products such as A V equipment flow meters valves and other industrial products Work closely with sales and project teams to ensure smooth execution and timely delivery Ensure documentation reporting and compliance with service standards and processes Build strong relationships with clients and ensure high levels of customer satisfaction Train and mentor service engineers to improve skills and performance Drive continuous improvement in service quality and operational efficiency Required Skills Experience 10-15 years of relevant experience in IT OA Telecom Copier or A V industry Strong technical knowledge of Konica Minolta Sharp and Toshiba MFD Copier product lines Proven expertise in A V system engineering conference room solutions and video streaming technologies Experience in designing and implementing Audio Visual conference presentation systems and CCTV setups Knowledge of engineering product marketing including A V devices flow meters valves and industrial equipment Strong understanding of SOW creation project planning budgeting and execution Excellent troubleshooting analytical and decision-making skills Ability to work independently meet deadlines and handle multiple projects simultaneously Strong communication customer management and team-handling skills Educational Qualification Diploma Degree in Engineering Electrical Electronics Communication IT or relevant technical field Preferred Qualities Leadership and people management skills Customer-focused mindset Ability to work autonomously Strong organisational and documentation skills Job Type Full time Pay 50 000 00 - 55 000 00 per month Benefits Cell phone reimbursement Health insurance Provident Fund Education Bachelor s Preferred Experience Assistant manager 10 years Preferred Work Location In person

📌 Service Manager (Tamil Nadu)
🏢 Origin Techserve Private
📍 Tamil Nadu