Job Summary The Telecaller will be responsible for handling inbound and outbound calls related to patient inquiries appointment scheduling follow-ups and feedback collection The role ensures smooth communication between patients and hospital departments while maintaining high standards of customer service and confidentiality Key Responsibilities Handle incoming calls from patients and visitors courteously and professionally Make outbound calls to confirm appointments follow up on reports or remind patients of upcoming visits Provide information about hospital services doctors availability consultation timings and procedures Schedule reschedule and cancel appointments in the hospital management system Record and update patient details accurately in the database Coordinate with departments OPD Diagnostics Billing etc to resolve patient queries Collect and document patient feedback to improve service quality Maintain a record of daily calls inquiries and follow-ups for reporting purposes Handle patient complaints and escalate complex issues to the appropriate authority Ensure confidentiality of patient information as per hospital policies Key Skills Competencies Excellent communication skills verbal and written in English and local language s Customer service orientation and a polite empathetic attitude Strong listening and problem-solving skills Proficiency in MS Office and hospital management or CRM software Ability to multi-task and handle pressure in a quick-paced environment Basic understanding of medical terminology preferred Job Type Full-time Pay 18 000 00 - 25 000 00 per month Application Question s Do you have hospital telecalling experiance Known languages Willing to do rotational shift Including Night shifts Residence Location in Chennai Job Location Chennai - Alwarpet Is that ok for you Experience Telecaller 2 years Preferred Shift availability Day Shift Preferred Night Shift Preferred Work Location In person

📌 Tele Calling Executive -alwarpet (Tamil Nadu)
🏢 Leading
📍 Tamil Nadu