Role and Responsibilities Prefer candidates from Medical Background Clinic Hospital Healthcare Welcome and assist handlers and pet owners ensuring they feel comfortable and well-guided Ensure clients are attended to promptly minimizing waiting time to under 10 minutes Schedule and manage appointments optimizing time slots based on the type of visit Confirm follow-up appointments for ongoing consultations with the appropriate veterinarian Place reminder calls to clients one day prior to their scheduled appointment Answer phone calls courteously encourage appointment scheduling and address inquiries Maintain and follow up on a missed call log to secure future appointments Relay messages accurately to the relevant veterinary staff Assist with registration paperwork and verifying appointments upon patient arrival Process payments issue receipts and ensure accurate record-keeping during check-out Maintain a clean organized and welcoming waiting area Monitor and communicate wait times to clients to ensure a positive experience Maintain call histories and ensure all patient and appointment details are documented Handle medical records according to clinic policies and privacy regulations Manage cash transactions reconcile payments daily and prepare financial reports Provide basic information about the clinic s services and general pet care resources Perform general office tasks such as photocopying filing and maintaining inventory Understand and execute emergency protocols including contacting relevant services when required This role requires strong organizational communication and interpersonal skills with a focus on ensuring a positive experience for clients and their pets Placing of confirmation calls to the clients one day prior to the appointment date Depositing of cash in Bank as and when required to do You need to to handle Pharmacist role too on days there are no Pharmacist for which training will be provided Minimum 3-10 years experience Job Location Sushant Lok Gurgaon Shift 9am-6pm 12pm-9pm Any one day off between Monday -Friday Weekends would be working Ability to commute relocate Gurgaon Haryana Reliably commute or planning to relocate before starting work Required Education Bachelor s Preferred Job Types Full time Permanent Pay 30 000 00 - 40 000 00 per month Benefits Provident Fund Experience total work 5 years Required Work Location In person