- Customer Support Sales Admin Cross-Functional Location Kolkata India Process ELD Electronic Logging Device - Selling After-Service BPO Process Position Type Full time Flexible Shifts Day Night Age Requirement 35-40 Years Role Overview We are seeking a dynamic and experienced Customer Support Sales Admin to oversee cross-functional responsibilities across customer support sales and administration in our Kolkata BPO - ELD process The ideal candidate should be capable of managing people ensuring smooth workflow across departments and driving performance as per company standards This role demands leadership adaptability and strong process management skills in both sales and after-service support Key Responsibilities Cross-Functional Coordination Act as a bridge between Customer Support Sales and Admin teams to ensure seamless operations Adapt to different departmental needs and shift timings rotational day night Team Management Supervision Assign tasks and monitor performance of team members to ensure timely delivery Motivate guide and discipline staff as per company process requirements Ensure adherence to ELD compliance scripts and service protocols Sales After-Service Handling Support the sales process with lead allocation tracking and follow-ups Oversee after-sales support ensuring quality service and customer satisfaction Manage escalations and resolve customer concerns effectively Process Monitoring Reporting Maintain accurate records of sales support logs and admin reports Analyze performance data and prepare reports for management Ensure compliance with company policies and BPO industry standards Administrative Functions Support HR Admin in attendance monitoring shift scheduling and discipline Coordinate with IT Admin for infrastructure or technical requirements Uphold organizational values discipline and cultural alignment across shifts Requirements Age 35-40 years Education Graduate in any discipline MBA PGDM preferred Experience 8-12 years in BPO Call Center operations Sales Customer Support Minimum 3 years in a supervisory admin role Skills Competencies Strong people management cross-functional leadership skills Proven track record in sales process handling and after-service Excellent communication English mandatory Hindi Bengali preferred Process-oriented mindset with ability to enforce compliance Flexibility to work in rotational shifts including night shifts High adaptability in managing multiple departments simultaneously Job Type Full-time Pay 20 000 00 - 25 000 00 per month Work Location In person Speak with the employer 91 (phone hidden)

📌 Customer Support & Sales Admin – Eld Process Department (West Bengal)
🏢 Important Company of the Sector
📍 West Bengal