Job Opportunity Customer Success Representative Location Indore Company Arivihan Technologies Pvt Ltd Experience 6 months- 2 Years Industry EdTech About Arivihan Arivihan is one of India s fastest-growing AI-powered EdTech platforms committed to making quality education affordable and accessible for students in Tier 2 and Tier 3 cities At Arivihan every team member is passionate driven and growth-oriented all working together to transform the education landscape with innovation and impact Role Overview Department Social Media Customer Experience Job Timing 10 30 PM - 7 30 PM Are you detail-oriented empathetic and passionate about creating meaningful customer interactions Join Arivihan Technologies a fast-growing ed-tech company committed to transforming education for Bharat We re looking for a Customer Success Representative ORM who will lead our Online Reputation Management efforts across platforms and ensure a delightful solution-oriented and positive experience for every learner About the Role You will be the voice of Arivihan across digital platforms resolving concerns amplifying positive experiences and suggesting proactive strategies to ensure our students not only stay happy but also become loyal brand advocates This is a high-impact role that requires agility empathy and a deep focus on user happiness and engagement Key Responsibilities Monitor Respond Track and review user feedback comments complaints and suggestions across platforms such as YouTube Google Reviews Instagram LinkedIn Facebook and other public forums Customer Engagement Respond to learners in a professional personalized and timely manner ensuring empathy clarity and resolution at every touchpoint Keep Customers Happy Be the go-to person for maintaining customer happiness Consistently follow up to ensure learner satisfaction and address recurring concerns with care Propose Strategies Proactively suggest strategies campaigns and content ideas that enhance learner satisfaction improve feedback and foster a positive online reputation Brand Reputation Address both positive and negative reviews with the aim of enhancing overall sentiment and trust toward the Arivihan brand Internal Collaboration Coordinate with the Operations Academic and Support teams to resolve complaints or feedback efficiently and relay insights for process improvement Skills Qualifications 0 6-2 years of proven experience in Online Reputation Management ORM or Customer Success Support in a digital-first company Prior work experience in Ed tech Industry is preferred Solid command of written and verbal English Hindi fluency is a plus Excellent communication and interpersonal skills with a customer-first mindset Experience with social media platforms and ORM tools e g Sprinklr Hootsuite Google Alerts etc Attention to detail critical thinking and the ability to respond under pressure Proactive and creative in identifying ways to boost customer satisfaction and engagement Job Types Full-time Permanent Pay 18 000 00 - 25 000 00 per month Ability to commute relocate Indore Madhya Pradesh Reliably commute or planning to relocate before starting work Required Application Question s Do you have any prior Work experience in Customer Success Experience Ed tech Industry 1 year Required Work Location In person