Key Responsibilities Guest Service Ensure all guests receive a warm welcome smooth check-in check-out and productive service Handle VIP arrivals long-stay guests and special requests personally Monitor guest feedback and take proactive measures to maintain high satisfaction scores Manage and resolve guest complaints promptly and professionally Promote IHG One Rewards loyalty program effectively Operational Management Oversee Front Office operations including reception reservations cashiering and guest services Ensure compliance with IHG brand standards SOPs and service guidelines Monitor room inventory rate management and overbooking control in coordination with Revenue Reservations Ensure accurate billing cashiering and financial procedures Prepare daily weekly and monthly reports for management Team Leadership Recruit train and mentor Guest Service Associates Team Leaders and Duty Managers Conduct daily briefings and regular performance reviews Develop and implement training programs to enhance guest service standards Foster a culture of teamwork accountability and continuous improvement Compliance Safety Ensure adherence to hotel policies on fire safety health security and hygiene Implement IHG Way of Clean and other operational guidelines Oversee lost found procedures and guest privacy standards Ensure proper grooming discipline and professionalism among the team Job Requirements Education Degree Diploma in Hotel Management preferred Experience 5-7 years in Front Office operations with at least 2-3 years in a supervisory managerial role in branded hotels IHG experience an advantage Skills Competencies Strong leadership and people management skills Excellent communication and interpersonal abilities English required additional languages a plus Sound knowledge of PMS Opera or similar and hotel systems Strong problem-solving and conflict resolution skills Financial acumen for managing budgets and revenue optimization Don t quite meet every single requirement but still believe you d be a great fit for the job We ll never know unless you hit the Apply button Start your journey with us today

📌 Front Office Manager (Karnataka)
🏢 Holiday Inn Express and Suites
📍 Karnataka