Healthcare Customer Support - Voice Process Optum Location Gurugram Job Type Full-time Experience Level 1 year or Fresher Shift Rotational shifts including night shifts About the Role We are hiring Healthcare Customer Support Associates to join our Optum team This role involves assisting U S healthcare customers with queries related to claims benefits eligibility billing and service issues through voice support If you have strong communication skills and prior voice process experience this is a great opportunity to grow your career in the healthcare domain Key Responsibilities Handle inbound outbound calls from U S healthcare customers Resolve queries related to claims insurance policies benefits and billing Provide accurate information while ensuring compliance with HIPAA and company guidelines Maintain high levels of customer satisfaction and first-call resolution Document customer interactions in the system accurately Work collaboratively with peers and supervisors to meet performance targets AHT Quality CSAT Eligibility Criteria Education UG Graduate B Tech any stream Experience Minimum 1 year of Voice Process experience Skills Excellent spoken and written English communication Strong problem-solving skills Ability to work in a fast-paced high-volume environment Flexibility to work in rotational shifts including night shifts Please send us your CV at - (phone hidden) Job Types Full time Permanent Fresher Pay 20 000 00 - 50 000 00 per month Work Location In person

📌 Customer Service Representative (Haryana)
🏢 Zodiac Healthcare
📍 Haryana