Asia Bengaluru Role Summary We are seeking an experienced Email and SMS Deliverability Analyst to join our team In this role you will lead our Email Deliverability Consulting practice overseeing a team of deliverability consultants while defining and implementing email deliverability strategies for our enterprise clients The ideal candidate will bring 3 years of experience in email deliverability consulting and people management with a proven track record of driving operational excellence and client success Key Responsibilities Strategy Consulting You will be the in-house expert responsible for monitoring inbox placement resolving domain IP reputation issues and ensuring emails land in inboxes especially in critical markets like the US or Middle East and Southeast Asia This role sits at the intersection of customer success product and Martech teams and is critical to protecting ROI for our clients Partner with enterprise clients to design comprehensive email deliverability strategies that drive business outcomes Stay at the forefront of industry changes including ISP policies authentication standards and compliance regulations Deliverability Issue Resolution Serve as the ultimate escalation point and subject matter expert for complex deliverability challenges Develop innovative email deliverability methodologies and best practices tailored to client needsDeep expertise in email authentication protocols SPF DKIM DMARC Comprehensive understanding of deliverability monitoring tools and analytics platforms Proficiency in interpreting deliverability data and transforming insights into actionable strategies Knowledge of email compliance regulations across different markets CAN-SPAM GDPR CASL etc Business Growth Client Success Collaborate with Customer Success teams to identify upsell campaign opportunities and expand service offerings Drive campaign revenue growth through high-quality deliverability consulting services Ensure client satisfaction through consistent delivery of measurable improvements in deliverability metrics Cross-Functional Collaboration Work closely with Product Management to influence the product roadmap for deliverability features Partner with CS teams to develop thought leadership content showcasing Gateway s expertise Collaborate with Technical Support and Engineering to resolve complex client issues Job Requirement What You ll Bring3-5 years of experience in Email Deliverability or related fields ESP SMTP operations MarTech CpaaS and Campaign Management Deep expertise with inboxing across Gmail Yahoo Outlook etc Deep expertise with social chanels like TikTok Line Whatsapp etc Experience with ESPs like Twilio SendGrid Braze Sailthru and other SMS ESPs or similar at scale Strong grasp of email authentication SPF DKIM DMARC BIMI segmentation warm-up plans and sender reputation Hands-on experience with monitoring tools like Postmaster Tools SNDS Validity ZeroBounce Excellent troubleshooting and communication skills especially in client-facing or high-pressure situations Bonus Experience managing deliverability in complex geographies like Japan UAE or SEA Education Bachelor s degree in Marketing Business Computer Science or related field advanced degree preferred Relevant industry certifications e g CIPP E email marketing certifications are a plus Disclaimer It has been brought to our attention that there have recently been instances of fraudulent job offers purporting to be from Capillary Technologies The individuals or organizations sending these false employment offers may pose as a Capillary Technologies recruiter or representative and request personal information purchasing of equipment or funds to further the recruitment process or offer paid training Be advised that Capillary Technologies does not extend unsolicited employment offers Furthermore Capillary Technologies does not charge prospective employees with fees or make requests for funding as a part of the recruitment process We commit to an inclusive recruitment process and equality of chance for all our job applicants

📌 Sr Deliverability Analyst (Karnataka)
🏢 Capillary Technologies
📍 Karnataka