ob Role A Customer Care Executive CCE at Maruti Suzuki is responsible for handling customer interactions resolving queries ensuring customer satisfaction and supporting service sales operations to maintain Maruti s brand standards Key Responsibilities Customer Interaction Support Attend incoming calls emails and walk-in customers Provide accurate information about products services and policies Handle customer queries complaints and requests promptly Service Coordination Schedule service appointments and follow up with customers Coordinate with the service team to ensure timely vehicle delivery Inform customers about service status cost estimates and timelines Sales Support Explain Maruti Suzuki s product features advantages and offers Assist the sales team with lead follow-ups and customer engagement Maintain records of prospective and existing customers Customer Relationship Management CRM Maintain and update customer databases Conduct follow-up calls post-sales service for feedback Build long-term relationships to improve customer loyalty Documentation Reporting Maintain service records invoices and customer interaction logs Prepare daily weekly reports on customer feedback and issues Ensure compliance with company policies and processes Complaint Resolution Listen actively to customer concerns and resolve issues quickly Escalate unresolved problems to higher management Ensure customer grievances are closed within the stipulated time Professional Conduct Adhere to dress code uniform and grooming standards Maintain polite and professional communication at all times Uphold Maruti Suzuki s brand values and customer-first approach Job Type Full-time Pay 7 000 00 - 8 000 00 per month Benefits Provident Fund Work Location In person

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