Purpose of Role The Inside Sales Executive is responsible for driving outbound sales efforts by proactively engaging potential customers through phone-based communication This role focuses on identifying customer needs presenting tailored product or service solutions and closing sales to contribute to revenue growth The position requires a persuasive communicator with strong interpersonal and negotiation skills dedicated to delivering results in a rapid-paced sales environment Accountability Responsibilities of Role - Make outbound calls to prospective customers from provided databases or marketing-generated leads - Understand customer needs and qualify leads to pitch appropriate products or services - Address objections and convert cold warm leads into confirmed sales or scheduled follow-ups - Accurately document customer interactions and outcomes in the CRM system - Consistently meet or exceed daily weekly and monthly sales targets and performance KPIs - Conduct timely follow-ups through calls emails or messaging platforms to nurture leads and close deals - Ensure a high standard of customer service throughout the sales process to encourage satisfaction and retention - Stay informed on product features promotions industry trends and competitor offerings Cross-sell additional products or services based on customer needs and interest to maximize sales opportunities Position Requirements Educational Background - Bachelor s degree in business administration Marketing Communications or a related field preferred Work Experience - 1-3 years of experience in outbound calling tele sales or inside sales - Experience with CRM systems and sales tracking tools - Preferred exposure to B2C or B2B tele sales in industries such as telecom education finance SaaS or insurance Technical Industry Skills - Strong communication persuasion and negotiation skills - Target-driven with a high level of self-motivation and resilience - Multilingual abilities are a plus Key Competencies - Delivering Results Fostering Ownership Consistently meets performance metrics and takes accountability for results - Building Customer Value Anticipates customer needs and provides solutions that build loyalty and satisfaction - Networking Influencing Collaboratively Builds rapport quickly and influences decisions through transparent persuasive communication - Driving Change Adapts to changing goals and market conditions with agility and a positive attitude - Shaping Strategy Stays informed about industry trends and aligns sales pitches to business strategy - Leading Teams Supports team success through collaboration knowledge sharing and peer motivation if applicable Success Metrics - Number of conversions sales achieved- Call volume and productive talk time- Conversion rate from leads to customers- Follow-up response rate and CRM data accuracyWork Environment Schedule - Full-time role shift-based or fixed schedule as per business requirements- On-site model- May require weekend availability based on campaign or customer demand ref updazz com