Scope Blue Yonder is currently undergoing significant SaaS and DevOps transformation making this an exciting time to join our team In this role you will collaborate with global Product Development Functional and technical teams across diverse customer engagements Our Technical Setting Oracle database Sql and or WebLogic Java preferred Programming languagesJava J2EE concepts - JDBC C Knowledge of operating systems e g Windows UNIX LINUX Understanding of scripting languages - Unix Shell Scripting PowerShell Python etc Snowflake knowledge is an addition What you ll do Gathering analyzing and understanding technical and functional issues reported by customers or consultants and driving these towards effective solutions and fixes Working closely with regional customers and internal stakeholders including consultants support and cloud operations infrastructure security and product development teams to implement and support designed products and solutions Ensuring business requirements are met while maintaining product supportability and delivering a high level of customer satisfaction Understand and triage critical complex customer issues conducting any necessary technical research and create knowledge articles for recurring cases Provide direction and inputs for Root Cause Analysis and proposes prevention ideas Provide functional and or technical support during customer upgrades deployments rollouts and post-production phases Contribute to achieve site reliability engineering KPI targets Drive and executes operational improvements ex automation process changes etc Communicate product and solution expertise to internal teams and customers Understand the SaaS offering features and functionality deployed for a given customer Work closely with Product Development to improve product quality Engage early in implementation and work on case deflection What we are looking for Minimum 5-8 years of experience in customer facing SaaS supply chain solution support consulting Devops Knowledge in BlueYonder Planning product will be added advantage Experience working with Blue Yonder products specifically Supply Chain Planning solutions Enterprise Supply Planning Supply Chain Planner Demand Fulfillment Sales and Operation Planning Order Promiser Experience with Oracle database Sql and or WebLogic Java preferred Understanding of scripting languages - Unix Shell Scripting PowerShell Python etc Programming language experience in Java J2EE concepts - JDBC C Supply chain domain experience and exposure to DevOps is preferred Previous experience providing software support to customers in on-premises and or cloud-hosted environments preference given to those with Microsoft Azure and SaaS solution support experience Demonstrates strong analytical and problem-solving skills Knowledge of operating systems e g Windows UNIX LINUX Snowflake knowledge is an addition Possesses basic knowledge of relevant industry domain and business processes of the customers Understands SAAS consumption adoption and business value KPIs related to planning solution Soft SkillsMust have excellent communication and interpersonal skills to interact with global customers business users and internal personnel with an emphasis on follow-through and reporting Collaborates relentlessly passionately and respectfully with various BY teams customers and partners Leads by example demonstrating professionalism during internal and external conversations understands cultural differences and diversity Balances between Soft skills process people values teamwork roles and hard skills technologies frameworks solutions products Must be self-motivated and a quick learner - adapt to new technologies platforms and integrations Able to work flexible hours including evenings and weekends as warranted by critical situations or to manage customer escalations EducationBachelor s degree STEM Civil engineering Aerospace Engineering Electrical Engineering Electronics Mechanical Engineering and Industrial Engineering preferred BehavioralExhibits service mindset by consistently displaying customer centricity and ownership Seeks regular performance feedback and works on self-development opportunities to achieve a holistic personal and professional development Pro-actively identifies learning opportunities and career path All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status Our Values If you want to know the heart of a company take a look at their values Ours unite us They are what drive our success - and the success of our customers Does your heart beat like ours Find out here Core Values All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status

📌 Sr Support Engineer - Scm, Jda/by Product Support, Plsql (Karnataka)
🏢 Blue Yonder
📍 Karnataka