Wipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses With over 230 000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world For additional information visit us at www wipro com Skill SAP CPI Location Bangalore Chennai Roles and Responsibilities Support and development of existing and new integration points for Success Factors project Define strategy for future integration solutions Work closely with stakeholders and technical team to translate business requirements into technical solutions and complete the configurations or integrations with Success Factors Provide support and streamline of data consolidation processes Understand the technical architecture and build the integrations with the mapping fields end to end The Ideal Candidate Candidates should have 4 -6 years of experience in SAP Cloud Platform Integration CPI and Integration Center Robust technical expertise in SAP CPI and Integration Center with Success Factors with at least 2 years experience in using SuccessFactors API including Compound Employee Employee Central EC and building custom interfaces Experience working in a multi-location organisation is preferred Experience with full lifecycle implementation and complex integrations with SAP and non-SAP systems Hands on experience in building end to end integration with custom iflows Strong expertise with Groovy scripts and XSLT Able to implement and maintain custom solution independently Good working knowledge with protocols like SOAP IDOC SFTP REST SMTP ODATA OAuth mTLS etc Excellent analytical and problem solving skills Project Management experience is desirable Knowledge of System Development Life Cycle is desirable Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client s network server system storage platform infrastructure and other equipment s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised dial home email chat IMS ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets service Installing and configuring software hardware requirements based on service requests 100 adherence to timeliness as per the priority of each issue to manage client expectations and ensure zero escalations Provide application user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests issues are resolved in a timely manner Deliver No Performance Parameter Measure 1 100 adherence to SLA timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills SAP HANA Cloud Integration Experience 3-5 Years Reinvent your world We are building a modern Wipro We are an end-to-end digital transformation partner with the boldest ambitions To realize them we need people inspired by reinvention Of yourself your career and your skills We want to see the constant evolution of our business and our industry It has always been in our DNA - as the world around us changes so do we Join a business powered by purpose and a place that empowers you to design your own reinvention Come to Wipro Realize your ambitions Applications from people with disabilities are explicitly welcome

📌 Sap Cpi (Karnataka)
🏢 Wipro
📍 Karnataka