About us One team Global challenges Infinite opportunities At Viasat we re on a mission to deliver connections with the capacity to change the world For more than 35 years Viasat has helped shape how consumers businesses governments and militaries around the globe communicate We re looking for people who think big act fearlessly and create an inclusive environment that drives positive impact to join our team What you ll do The Customer Engineering team is a group of highly technical engineers who are tasked with maintaining and developing the reliability scalability and performance of the Service to different Enterprise Customers The Customer Engineering Team is empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between The team is also responsible to build and maintain Alerts to proactively monitor the service and act as the technical liaison between Customer facing teams and the Engineering teams The day-to-day As a Site Reliability Engineer you will Identify and investigate potential and actual customer performance problems recommend and prioritize remediation and assess effectiveness of remediation actions Participate in and provide feedback on product design especially regarding reliability and availability Drive initiatives with partner teams to improve the reliability and performance of the Service through improved system design Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solution Work Closely with Customer facing teams Technical Account Mangers and Program Teams to understand and prioritize the Customer issues Drive monitoring and automation initiatives Create and present Performance reports for technical and management stakeholders Work closely with Engineering teams to communicate and prioritize the service impacting issues Reproduce and test the Customer issues in the Lab Develop Automated scripts and tools to Enable monitoring of the Service Be part of on-call rotations What you ll need Requirements5 years experience in troubleshooting and triage of network issues in a fast paced setting to support customers 5 years experience in Network Operations or Product Support Advanced knowledge of modern programming languages especially Python An ability to understand large complex systems and a passion to constantly improve environments Strong networking knowledge TCP IP IPSEC VPN NAT Routing Protocols AAA L2 L3 protocol OSPF BGP ISIS STP VLAN NAT Firewall DHCP Set priorities and work efficiently in a fast-paced environment Demonstrated ability to deliver results on time with high quality and attention to detail Demonstrated ability to work with ambiguous requirements adapt and learn Experience with data analytics tools Splunk Kibana Keen data-driven decision making skills under incomplete information Excellent face-to-face and remote customer rapport Bachelor s degree in electrical engineering Computer Science or Computer Engineering Up to 10 travel What will help you on the job PreferencesExperience analyzing data and trending to gain operational efficiencies Telecom or related operational service experience especially wireless networks Previous technical role in a DevOps SRE workflow Experience with Satcom technology Experience knowledge GCP AWS Big Query EEO statement Viasat is proud to be an equal opportunity employer seeking to create a welcoming and diverse environment All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin ancestry physical or mental disability medical condition marital status genetics age or veteran status or any other applicable legally protected status or characteristic If you would like to request an accommodation on the basis of disability for completing this on-line application please click here