Profile Summary We are seeking an experienced and client-focused CRM Manager for HNI clients to manage enhance and grow our relationships with high net-worth individuals As the CRM Manager at our furniture Art Gallery Interior Showroom you ll oversee the end-to-end customer relationship process Cross-selling and upselling premium offerings after-sales support and warranty service issues This role blends CRM strategy project coordination and client services You ll play a strategic and operational role ensuring seamless coordination across sales retail service to maximize client satisfaction and retention collaborating across teams to deliver seamless service to our premium clientele The role goes beyond typical CRM tasks and requires a deep understanding of luxury service discretion and personalized attention Key Responsibilities 1 Client Relationship Management Build nurture and manage long-term relationships with HNI clients Serve as the primary point of contact for all client communications and requests Understand client preferences history and behavior to deliver highly personalized service Develop and implement CRM strategies to enhance client loyalty cross-selling and up-selling opportunities Collect client feedback post-delivery to guide continuous service improvement 2 Sales Support Upselling Identify opportunities for cross-selling and upselling premium offerings products e g decor accessories arts Curtains custom designs Support the sales team in closing high-value deals by providing client intelligence Ensure high client retention and minimal attrition Achieve individual and store sales targets through effective product presentation and customer engagement Conduct needs assessments and offer tailored furniture solutions based on lifestyle aesthetics and space planning Maintain up-to-date client profiles preferences and interaction history in the CRM system Generate insights-driven reports mapping client status delivery milestones pending actions and service metrics Analyze client behavior and feedback to reduce churn and increase retention rates by ensuring a smooth and premium experience Generate regular reports for senior management on client engagement and campaign performance 3 Data Management Insights Maintain detailed confidential client profiles in CRM software R-Dash etc Analyze client data to identify trends opportunities and risks Use insights to proactively address client needs and recommend services products 4 Collaboration with Internal Teams Work closely with sales marketing product and customer service teams to ensure a cohesive approach to VHNI client service Relay client feedback and preferences to influence service offerings and product development Organize exclusive client events showroom visits factory tours or curated previews of upcoming collections to enhance brand affinity Collaborate on gifting strategies and personalized outreach aligned with brand values 5 Strategic Insights Growth Analyze trends in HNI behavior and market demands to identify upselling or cross-selling opportunities Provide strategic inputs to product and service development aligned to luxury customer expectations 6 Compliance with Confidentiality Ensure all client interactions and data handling are compliant with company policies and applicable regulations Maintain strict confidentiality of client information Key Requirements Bachelor s degree in Business Marketing or related field MBA preferred 5-8 years of experience in CRM relationship management or client servicing preferably in furniture manufacturing or luxury sectors Proven experience managing high-value client portfolios Strong knowledge of CRM platforms Excellent communication interpersonal and problem-solving skills High emotional intelligence Excellent communication and interpersonal skills Cultural sensitivity and discretion Problem-solving mindset Service-oriented attitude High level of professionalism discretion and customer-centric mindset Ability to analyze data generate insights and create action plans Preferred Skills Understanding of HNI client behavior needs and lifestyle Experience in personalized marketing and luxury client servicing Multilingual abilities preferred depending on region clientele Experience with automation and digital CRM tools Job Types Full time Permanent Pay From 50 000 00 per month Benefits Cell phone reimbursement Flexible schedule Health insurance Leave encashment Paid sick time Provident Fund

📌 Customer Relationship Manager (crm)-hni Clientele (female Only)
🏢 Nivasa home
📍 New Delhi