At NiCE we don t limit our challenges We challenge our limits Always We re ambitious We re game changers And we play to win We set the highest standards and execute beyond them And if you re like us we can offer you the ultimate career opportunity that will light a fire within you So what s theroleall about We are looking for an experienced IT Infrastructure Systems Engineer to design implement and maintain our organization s IT infrastructure The role involves managing servers networks storage and cloud environments to ensure high availability scalability and security How will you make an impact NiCE IT Operations Center ITOC is a global service delivery unit located in Pune India supporting all NiCE Corporate IT Services The IT Operations Engineer will monitor and troubleshoot events system generated and incidents user generated along with basic server administration basic network administration activities for Global NiCE IT infrastructure and will also actively support in various IT infrastructure operations area Have you got what it takes Experience 4 - 7 years Hands on work experience in IT service operations covering broadly the following areas Event Management monitoring troubleshooting on system generated auto incidents Windows Linux administration Knowledge on VMware and related function s IT Service Management knowledge Incident Management- Regular and Major incidents Request Management Problem Management Change Management Experience in working with Infrastrcuture Monitoring Tools SCOM Solarwinds Nagios Tivoli AppDynamics etc Experience in working with ITSM tools BMC Remedy Service Now ManageEngine etc L2 troubleshooting skills on Windows platform including but not limited to Windows Server Active Directory DNS OS patching User reported errors Diagnostics of system error logs Monitoring system performance L2 troubleshooting skills on Linux platform including but not limited to Boot Partition User reported errors Diagnostics of system error logs Monitoring system performance L2 operational knowledge troubleshooting skills on VMware vSphere platform specific to VM creation Increase VM resources Vmotion VM snapshot creation deletion Should be hands-on with Server housekeeping protocols and tasks Excellent communication skills oral and written problem solving skills and interpersonal skills Customer focused and should have a customer centric mindset Experience in handling IT infrastructure issues in servers networks etc Good understanding of Active Directory DNS Exchange GPO concepts Certification in Microsoft RHEL VMWare ITIL etc preferred but not mandatory Fundamental knowledge on Cloud Platforms MS Azure AWS GCP VMWare etc will be an added advantage Fundamental knowledge on Office 365 is good to have Understanding of Server Switches Firewall Router ISP configurations and troubleshooting will be preferred Knowledge on scripting PowerShell Python etc is good to have Must be willing to work in 24 7 rotational shifts including weekends Ability to drive major incident bridge calls to closure in co-ordination with other cross functional teams Ability to handle multiple concurrent tasks with minimal supervision What s in it for you Join an ever-growing market disrupting global company where the teams - comprised of the best of the best - work in a fast-paced collaborative and creative environment As the market leader every day at NiCE is a chance to learn and grow and there are endless internal career opportunities across multiple roles disciplines domains and locations If you are passionate innovative and excited to constantly raise the bar you may just be our next NiCEr Enjoy NiCE-FLEX At NiCE we work according to the NiCE-FLEX hybrid model which enables maximum flexibility 2 days working from the office and 3 days of work from home each week Naturally office days focus on face-to-face meetings where teamwork and collaborative thinking generate innovation new ideas and a vibrant interactive atmosphere Requisition ID 8745 Reporting into Tech Manager Role Type Individual Contributor About NiCE NICE Ltd NASDAQ NICE software products are used by 25 000 global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NiCE software manages more than 120 million customer interactions and monitors 3 billion financial transactions Known as an innovation powerhouse that excels in AI cloud and digital NiCE is consistently recognized as the market leader in its domains with over 8 500 employees across 30 countries NiCE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law