The executive will act as the brand s voice online engage with customers empathetically escalate issues when required and provide insights on trending customer concerns to improve service delivery Key Responsibilities Handle customer queries complaints and feedback on social channels Provide timely accurate and empathetic responses Escalate unresolved issues to relevant teams and follow up until closure Monitor brand mentions and ensure proactive engagement Share insights from customer interactions to improve overall CX Social Media Digital marketing content writing and customer experience Job Snapshot Updated Date 02-09-2025 Job ID Job 8602 Department Customer Experience Location Airtel Centre - Gurgaon Gurgaon Haryana India Experience 3 - 8 Years Employee Type Employee
📌 Social Media Executive (Haryana)
🏢 Bharti airtel
📍 Haryana
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