Atlys mission is to enable every person on earth to travel freely At Atlys we believe that the path to creating a more open world is by making it efficient to travel Travelers cite visas as the most frustrating pain point and we re starting by automating that completely We re looking for talented people who are interested in building the future of travel alongside us Building technology to increase global movement liquidity will be one of the most exciting developments in decades If you are curious why the smartest people want to work at Atlys read this post As an Expert Assistance Case Owner you ll be responsible for overseeing complex visa applications that require both on-ground operational coordination and end-to-end guest support You ll act as the single point of contact for high-touch cases - combining document fulfillment client guidance and problem-solving to ensure a seamless white-glove experience for travelers This is a 6-day work-from-office position that demands a high-ownership cross-functional role ideal for someone who loves details thrives under pressure and cares deeply about making travel stress-free for customers The Job Fulfillment Ops Review and verify documentation to ensure completeness and compliance Coordinate with embassies consulates and internal stakeholders Track application progress and proactively manage timelines Ensure 100 data accuracy and confidentiality 2 Guest Delight Support Be the face of Atlys for expert assistance cases respond via calls chats emails Troubleshoot and resolve complex queries with speed and empathy Update and reassure customers throughout their visa journey Collaborate with internal teams to close issues quickly and efficiently 3 Case Ownership Take full ownership of assigned visa cases from start to finish Identify process gaps and suggest improvements in workflows Maintain meticulous documentation and timely communication Be accountable for on-time delivery accuracy and client happiness The ideal candidate Have 1-2 years experience in operations or customer support Are fluent in English Hindi - written and spoken Have a sharp eye for detail documentation and follow-through Are empathetic yet structured in your communication style Think on your feet and enjoy solving operational puzzles Are tech-savvy and comfortable with CRMs ticketing tools and Slack Can balance customer-first thinking with robust internal execution Based in Delhi or able to commute to our Delhi office daily Ready to join immediately Why Atlys Join a fast-growing travel tech startup backed by top investors Solve meaningful global problems every single day Work with passionate teammates who move fast and think big Be part of a revolution in global mobility

📌 Expert Assistance - Case Owner (New Delhi)
🏢 Atlys
📍 New Delhi