Job Responsibilities Obtains client information by answering telephone calls interviewing clients verifying information Determines eligibility by comparing client information to requirements Establishes policies by entering client information confirming pricing Informs clients by explaining procedures answering questions providing information Maintains communication equipment by reporting problems Maintains and improves quality results by adhering to standards and guidelines recommending improved procedures Updates job knowledge by studying current product descriptions participating in educational opportunities Accomplishes sales and organization mission by completing related results as needed Agent Qualifications Skills Verbal communication Phone skills Listening People skills Customer focus Customer service Attention to detail Professionalism Multi-tasking Requirements Previous experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task set priorities and manage time effectively High school degree Job Type Full-time Pay 5 000 00 - 15 000 00 per month Benefits Paid sick time