Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application Dedicated to quality using exceptional communication skills to keep our world class systems running Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge Must have skills Service Desk Management Service Desk Voice Support Good to have skills NA Minimum 2 year s of experience is required Educational Qualification 15 years full time education Summary As an Application Tech Support Practitioner you will act as the ongoing interface between the client and the system or application Dedicated to quality using exceptional communication skills to keep our world-class systems running Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge You will be based in Bengaluru office Roles Responsibilities - Expected to perform independently and become an SME - Required active participation contribution in team discussions - Contribute in providing solutions to work-related problems - Provide timely and effective service desk voice support to clients - Troubleshoot and resolve technical issues related to service desk management - Document and maintain records of client issues and resolutions - Collaborate with team members to enhance service desk operations - Stay updated with the latest trends and technologies in service desk management Professional Technical Skills - Must To Have Skills Proficiency in Service Desk Management Service Desk Voice Support - Strong understanding of ITIL framework and service desk best practices - Experience in using service desk tools and ticketing systems - Knowledge of remote desktop support and troubleshooting techniques - Familiarity with incident management and problem resolution processes Additional Information - The candidate should have a minimum of 2 years of experience in Service Desk Management - This position is based at our Bengaluru office - A 15 years full time education is required 15 years full time education

📌 Application Tech Support Practitioner (Karnataka)
🏢 Accenture
📍 Karnataka