Job Summary We are looking for a dynamic and detail-oriented Customer Support Executive to join our team The ideal candidate will be responsible for handling customer inquiries updating lead data into the CRM system assigning leads to the sales team following up on customer queries and maintaining accurate databases You will report directly to the Customer Support Manager and support the smooth flow of customer service and sales coordination Key Responsibilities Handle incoming calls WhatsApp emails and inquiries from customers politely and professionally Fetch lead data from various platforms calls WhatsApp websites references Upload and update leads into the CRM accurately and on time Assign leads to sales team members based on criteria provided by the manager Ensure timely follow-up of customer queries and coordinate with sales for status updates Maintain a clean organized database of leads follow-ups and customer history Submit weekly status reports to the Manager regarding customer interactions and lead progress Support the team during client visits documentation and after-sales coordination Requirements Minimum 1-2 years of experience in a customer support or back-end support role preferably in tours travel industry Good communication skills in English and Tamil Hindi is a plus Knowledge of MS Excel Google Sheets and CRM software Friendly patient and customer-focused attitude Ability to work independently and as part of a team Willingness to work from our Vadapalani office Job Type Full time Pay 12 000 00 - 15 000 00 per month Schedule Day shift Work Location In person Speak with the employer 91 (phone hidden) Expected Start Date 25 07 2025

📌 Customer Support Executive (cse) (Tamil Nadu)
🏢 Discover travel academy
📍 Tamil Nadu