IT Operations and Monitoring Analyst 1 Functional area Information Technology Country India City Pune Company name Edwards India Private Ltd Date of posting Jul 22 2025 Your Role Principal Accountabilities Operate the setting based on agreed processes Enforce the Atlas Copco Vacuum Technique Business Area VTBA IT Policy Adhere to defined operational processes and agreed SLAs KPIs Quickly develop a comprehensive understanding of the applications and infrastructure within the environment and how they impact employees or members Stay informed of production changes that could affect functionality and alerting Contribute in ensuring that VTBA infrastructure is up and running for the business In case of issues help in reporting and resolving them at the earliest Infrastructure Operation Perform monitoring of all managed infrastructure and services using provided tools and perform actions based on predefined instructions Troubleshoot alerts as per SOP Escalate issues to the correct Infrastructure team if incidents cannot be resolved with the help of available SOPs Coordinate with vendors for various services and hardware Monitor different backups troubleshoot failures as per SOP and ensure all backups are completed Perform restore testing Align with the Change Management process Work as Major Incident Manager in case of major incidents impacting VTBA IT Security Ensure security best practices and standards are adhered to within the VTBA environment Ensure that VTBA users are following the agreed Use Policy Inform the IT Security Officer and Head of IT about security breaches Ensure the IT Security Incident process is adhered to Quality Support the continuous improvement process of the IT Improve the environment by developing own ideas to optimize quality and support processes Develop and maintain VTBA s environment documentation and solutions knowledge database General Operations Monitor alerts applications and dashboards along with first-level troubleshooting User access management SAP user management Office 365 administration Document all problems and issues encountered during the shift using provided tools and prepare shift handover document IT Projects Perform and support central IT projects To Succeed What You Will Need Experience Technical Skills 3 years of experience working in IT operations teams NOC SOC Infrastructure Monitoring etc and troubleshooting in networking service desk operations center and or supporting large-scale environments 2 years of experience with ITIL processes including Incident Problem Change Knowledge and Event Management Basic analysis and troubleshooting skills for network applications systems and devices Experience with desktop client security - anti-virus and OS patch management Experience with monitoring tools like Nagios XI Good knowledge of Microsoft Office Products installation and troubleshooting Good knowledge of Microsoft Active Directory Add Delete Change Good knowledge of Windows platform server architecture configuration and administration Understanding of server backup strategies and experience with backup tools like Backup Exec and Veeam Familiarity with personal computer hardware software communication protocols diagnostics repair and deployment Good knowledge of peripheral support printers scanners etc Soft Skills Work Approach Outstanding attention to detail accuracy and quality of work Ability to multitask effectively in a fast-paced high-pressure environment Excellent written and oral communication skills including technical writing phone etiquette and customer service Ability to communicate technical concepts in a clear and understandable way to non-technical users Strong sense of initiative and desire to share knowledge with others Ability to work independently in a dynamic environment and collaborate effectively as part of a team Process-oriented with an understanding of the importance of compliance and structured workflows Willingness to suggest or implement improvements to team processes and procedures Ability to mentor or train coworkers on new procedures Work Schedule Flexibility Willingness to work a variety of shifts including days nights weekends and holidays to support a 24x7x365 operational environment Shift schedules may change to meet business and staffing requirements Certifications Good to Have Not Mandatory ITIL V3 Certification Cisco Certified Network Associate CCNA Microsoft Azure Fundamentals AZ-900 Start a journey towards something greater At Atlas Copco we believe in challenging the status quo always looking for a better way Our caring culture and leading-edge technology enable us to innovate for a sustainable future With us you become part of a global community of passionate people making a tangible impact on people s lives We offer a wide range of interesting job roles and many opportunities to grow This is where it begins - Join us at the Home of Industrial Ideas

📌 It Operations And Monitoring Analyst 1 (Maharashtra)
🏢 Edwards India Private
📍 Maharashtra