Qualifications 0-1 year experience in customer service hospitality industry Diploma Bachelor s degree Post Graduates Talented and enthusiastic fresher candidates are encouraged to apply Skills Strong interpersonal skills and the ability to build professional relationships naturally Top quality communications skills both written and verbal Good time management skills with the ability to follow up on tasks Demonstrates speed agility critical-thinking problem-solving skills and ability to act quickly on given directions Active listening skills in handling all customer interactions Responsibilities Professional and positive demeanor with excellent interpersonal and phone skills presence A dynamic communicator with established customer experience skills who can connect both verbally and in writing with different people in a calm courteous and effective manner Provide accurate information assistance and resolutions to customer issues related to bookings Address and resolve customer concerns and complaints promptly and effectively striving for first-contact resolution whenever possible Resolve customer complaints and issues effectively escalating complex cases to senior team members when necessary Ensure a high level of customer satisfaction through effective communication and problem-solving Collect and document customer feedback and insights to identify trends areas for improvement and opportunities to enhance the customer experience Encourage customers with positive feedback to write reviews on Google by sharing the review link Maintain detailed and accurate records of customer interactions Work in close partnership with cross-functional partners to resolve customer concerns promptly Manage cross-team improvement initiatives to reduce customer journey friction points Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities Develop a deep understanding of our products or services to effectively assist customers and provide accurate information Proactively engage with customers to build loyalty and promote repeat business through personalized interactions and follow-ups Job Types Full time Permanent Pay 15 000 00 - 20 000 00 per month Benefits Cell phone reimbursement Health insurance Leave encashment Provident Fund Schedule Morning shift Rotational shift Weekend availability Supplemental Pay Yearly bonus Ability to commute relocate Kozhikode Kerala Reliably commute or planning to relocate before starting work Required Experience Customer support 1 year Preferred Work Location In person

📌 Customer Experience Specialist (Kerala)
🏢 VOYE HOMES
📍 Kerala