Roles and Responsibilities Acting as the focal point of communication between the Orthopedics medical team and the patients Responsible for scheduling appointments effectively and managing conflicts if any Responsible for creating and updating patients electronic health records Managing custody circulation control retention and secure disposal of confidential information Arranging for local as well as international travel stay arrangements in a timely cost effective and appropriate manner Responsible for admission and discharge process OP to IP Conversion Conversions through triggered messages Op to IP retaining LAMA OP to Diagnostic Contribution in conversion percentage and revenue Preparation of minutes of the meetings proposal and presentations including Data Analysis and Research with MIS reporting Review and summarize miscellaneous reports and documents prepare background documents and outgoing mails as necessary Provide superior customer service to all patients Experience Qualifications At least 8-12 years of relevant experience in Healthcare Industry Graduate Postgraduate Any Other Specification Technical Skills Valuable working knowledge of MS-Office Ability to work through information generated from the Accounting System and interpret the information presented in the cost accounting statements Behavioural Skills Interpersonal Skills Resourcefulness Conflict Management Positive Attitude