Location Gurugram India Salary 25 000-30 000 PM Experience 1-3 years We re looking for a high-energy empathetic and detail-oriented Customer Service Representative to be the voice of our brand across all customer touchpoints If you re someone who loves talking to people understands the power of a excellent customer experience and can juggle multiple conversations across platforms this role is for you Key Responsibilities Customer Communication a Respond promptly and professionally to customer queries across all channels phone email chat WhatsApp and social media DMs b Make outgoing calls to assist with orders clarify queries upsell products or gather feedback Social Media Engagement a Monitor and respond to customer messages and comments on Instagram Facebook and other platforms Sales Upselling a Identify upselling opportunities during interactions and suggest relevant products b Be informed about ongoing offers and product bundles to drive conversions Coordination with Operations c Work closely with the warehouse and operations teams to resolve order or delivery issues b Follow up on return and exchange requests and keep customers informed Customer Feedback Data a Call customers post-purchase to collect reviews and feedback Product Website Support a Understand the full product range and be able to guide customers accordingly b Assist with minor website updates such as updating product details stock status or banners Requirements 1-3 years of customer service or support experience ecommerce experience preferred Excellent verbal and written communication skills in English and Hindi if applicable Energetic empathetic and a people-person Comfortable handling calls and multitasking across communication channels Basic understanding of ecommerce platforms and social media handling Familiarity with tools like Google Sheets basic CMS or website backend training can be provided Nice to Have Experience using CRM tools like Zoho Freshdesk etc Interest in child development parenting or toys if relevant to the product line Ability to adapt messaging for different customer personas Job Types Full-time Permanent Pay 25 000 00 - 30 000 00 per month Benefits Provident Fund Schedule Day shift Fixed shift Supplemental Pay Performance bonus Ability to commute relocate Gurugram Haryana Reliably commute or planning to relocate before starting work Required Experience Production Procurement Coordinator 1 year Required Work Location In person

📌 Customer Care Executive (Haryana)
🏢 Giara Creates
📍 Haryana