Job Title Customer Success Manager CSM Location Kerala Ernakulam Pala Thodupuzha Kottayam Thiruvalla Chengannur Perunthalmanna Job Type Full-time Experience Required Minimum 2 years Reports To Executive Manager Finance Industry Education Training EdTech Immediate Joining Preferred Company Overview Enbridg is Kerala s No 1 Career Training Campus offering industry-ready placement-supported programs in Logistics Accounting Hospitality and more We specialize in bridging the gap between education and employment by empowering students through skill-based training and support Job Summary We are seeking a highly responsible and target-oriented Customer Success Manager CSM to oversee the post admission phase of the student journey This role focuses on ensuring timely fee collections managing customer support and providing a seamless handover from the sales team to the academic and finance departments The ideal candidate will be a proactive communicator skilled in customer relationship management and experienced in handling financial follow-ups Key Responsibilities Manage and execute post-admission handovers from the sales team Build strong relationships with enrolled students and parents to ensure satisfaction and trust Follow up on pending payments and ensure timely fee collection as per scheduled deadlines Handle student parent queries related to payment enrollment or support Escalate and resolve financial or service-related issues with the finance and academic teams Maintain accurate records of communication payments and support interactions in CRM Generate daily and weekly reports on collections dues and customer interactions Work closely with the Executive Manager Finance to meet collection targets and customer success KPIs Qualifications Skills Minimum 2 years of experience in customer service fee collection or post-sales support Strong interpersonal and communication skills in Malayalam and English Experience in handling CRM systems MS Excel and follow-up mechanisms Well-organized responsible and target-driven Professional and empathetic approach to resolving customer concerns Ability to handle pressure and meet monthly targets Preferred Attributes Background in education or training sector preferred Good negotiation and persuasion skills Strong sense of accountability and urgency Customer-first mindset with attention to detail Benefits Market-competitive salary with target-based incentives Work with Kerala s leading career training brand Supportive and structured work environment Career advancement opportunities in operations and finance management How to Apply Send your updated resume to hrd enbridg com bdh enbridg com or WhatsApp Customer Success Manager - Your Name to 91-(phone hidden) 91-(phone hidden) Job Types Full-time Permanent Pay 25 000 00 - 30 000 00 per month Benefits Cell phone reimbursement Work Location In person Speak with the employer 91 (phone hidden)

📌 Customer Success Manager (Kerala)
🏢 ENBRIDG INTERNATIONAL TRAINING CAMPUS
📍 Kerala