Customer Success ManagerOverview The Customer Success Executive CSE is responsible for building strong relationships with customers ensuring they achieve their desired outcomes while using the company s products or services and maximizing customer satisfaction and retention Key Responsibilities Serve as the primary point of contact for assigned clients fostering long-term partnerships Consistently make 100 outbound calls daily to assigned clients leads or prospects while maintaining a positive and professional demeanor Adhere to all call scripts and guidelines to ensure brand consistency and compliance with regulatory requirements during each conversation Accurately log and document all calls outcomes and follow-up actions in the CRM Prepare for each call by reviewing relevant client account information and personalizing communication to address specific customer needs Efficiently manage call time to balance the quantity and quality of client engagements ensuring each call delivers value Gather feedback and insights from client interactions to relay actionable information to internal teams Uphold excellent phone etiquette demonstrating patience active listening and explicit communication regardless of call volume Identify and escalate complex issues or high-priority accounts to appropriate team members for specialized follow-up Onboard recent clients Identify and resolve clients issues quickly and effectively coordinating with internal teams as needed Analyze clients usage data to identify opportunities for upselling or cross-selling Manage renewals minimizing churn through proactive relationship management Required Skills and Qualifications Bachelor s degree in business marketing communications or a related field Proven experience in a customer-facing role ideally in customer success account management or sales Strong interpersonal and communication skills Ability to understand customer needs and translate them into actionable solutions Analytical mindset able to interpret data and trends to drive decisions Problem-solving skills with a proactive self-motivated approach Experience with CRM software and customer success platforms is a plus Preferred Attributes Experience in the relevant industry or with the company s products services Ability to handle multiple priorities in a fast-paced environment A customer-first mindset with a passion for helping others succeed Job Types Full-time Permanent Pay 18 000 00 - 25 000 00 per month Benefits Cell phone reimbursement Paid time off Ability to commute relocate Delhi Delhi Reliably commute or planning to relocate before starting work Required Application Question s How much experience have you got in Client relationship Are you comfortable with Kirti Nagar Location We are located near the metro station itself Are you comfortable making about 100-120 calls in a day What is your current Drawn Salary What is your expected salary Are you comfortable for a joining after 20th August 2025 Education Bachelor s Required Experience Customer relationship management 1 year Required Language English Required Location Delhi Delhi Required Work Location In person

📌 Customer Success Executive (New Delhi)
🏢 Recognized
📍 New Delhi