Job Requirements Job Title - Associate Relationship Manager Business Unit - Government Banking Group Function - Government Banking Group Job Purpose The role entails helping build deep relationships with clients including government bodies quasi-judicial authorities autonomous bodies State Departments etc in order to maximize profitability and meet targets while minimizing risk and ensuring strict adherence to guidelines The role is responsible for increasing volume of sales by interacting with customers in order to develop and retain business and to provide a range of general banking services to customers in order to address their queries and process their requests in line with the bank s customer service policies and operational quality standards Roles Responsibilities Help ensure seamless customer on boarding by ensuring best in-class customer servicing standards and processes and develop deep relationships to become the client s banking partner of choice Understand customer requirements and help structure solutions to achieve customer satisfaction while remaining aligned with the bank s policies Follow all relevant departmental and bank-wide policies processes procedures and instructions including accurate and timely Know Your Customer KYC and Anti Money Laundering AML requirements ensuring compliance and risk categorization The role bearer is responsible to help with customer acquisition of high value high ticket size accounts after due diligence Deliver consistently high levels of customer service and deal with customer queries effectively initiating transactions where possible and escalating complex ones to the appropriate channel in order to maintain a high degree of customer satisfaction in line with the bank s service quality standards Ensure flawless execution of client relationship transactions maintaining appropriate records and responding to customer requests and queries without delay Monitor portfolio and flag early warning signals while maintaining a constant touchpoint with the clients Gather and leverage market intelligence to incorporate best practices Develop and maintain constructive relationships with key internal and external stakeholders to help achieve business critical goals Develop competitor awareness to assess the extent to which the bank s products and services are competitive and achieve market coverage Ensure high quality customer service and review customer complaints in order to maintain customer satisfaction and increase the treasury business Ensure adequate filing and record keeping of client queries in order to ensure availability for any future reference Educational Qualifications Graduate - Any Post Graduate - MBA Finance Experience 5 Years of relevant Government Banking experience

📌 Associate Relationship Manager (Pune)
🏢 IDFC FIRST Bank
📍 Pune