Key Responsibility Area Conduct training sessions for new joiners on Outbound process calling standards Provide training on calling terminology scripts and call quality Monitor training progress and ensure batch readiness within timelines Develop training modules presentations mock call setups and assessments Coordinate with operations for regular process updates and refreshers Track trainees performance and certify them for floor readiness Should be flexible in nature and open to any sudden or immediate changes Experience Required Minimum 1 years of experience in the Outbound calling processes Should have handled training batches of 15-30 people Skills Required Excellent presentation and communication skills Strong knowledge of outbound calling and workflow and documentation Good computer proficiency Job Types Full-time Permanent Pay 30 000 00 - 35 000 00 per month Benefits Paid sick time Paid time off Application Question s How many years of experience do you have as a Process Trainer in a BPO company Have you conducted training for US-based voice processes before Have you handled Current Hire Training NHT Process Training and Refresher Training Have you ever trained agents for outbound calling customer service or lead generation campaigns Are you comfortable handling batch sizes of 10-20 trainees How do you track trainee performance during training e g assessments attendance call evaluations Have you identified skill gaps and conducted refresher training sessions Are you comfortable giving feedback and coaching agents to improve their performance Are you available to work night shifts from 8 PM to 6 AM IST Are you located in Ahmedabad or willing to work from our Nehrunagar office What is your notice period or when can you join Work Location In person

📌 Process Trainer (Gujarat)
🏢 Focus Elite
📍 Gujarat